0141 429 0335 mail@hayfield.org.uk


All about the people.



Is Hayfield part of a larger organisation

Hayfield operates independently as a provider of residential and day support services, and as such is required to register with the Care Inspectorate.  As a registered care provider, all of Hayfield’s facilities and services are inspected and reported on regularly.  Any agency, local authority or health board with an interest in using Hayfield’s services can obtain a copy of the most recent inspection reports online from the Care Inspectorate website.

How many service users are there in Hayfield

Hayfield is registered to provide services for up to 36 deaf people on any particular day.  Although all Hayfield’s services are based in Glasgow, it operates as a UK-wide resource, and most of the services users come from other parts of the country, which means that Hayfield must provide residential supports. There are 3 separate categories of service user settings –

  • Deaf people who live in one of 5 small residential homes, which are sited in different locations across the city. In these units, deaf people have their own single rooms, and share communal facilities. Each home is staffed full-time,  has its own team of residential care workers.
  • Deaf people who have their own tenancy of a flat within a specialist supported accommodation, which has a full-time onsite team of care staff.
  • Deaf people who live either independently or with their families or other carers, and who benefit from day support services from Hayfield staff.

All deaf people who are in residential care or supported accommodation are encouraged to use day support services, but they are able to make individual choices about this on a day-to-day basis.

Hayfield is registered to provide up to 25 residential placements for deaf service users with additional disabilities.  These places are spread over 5 separate locations, with each individual service user having their own room and shared communal facilities.

Hayfield also operates a day support facility for up to 36 service users, which is open from Monday to Friday, and which offers a wide range of individualised and group activities and training.  All residents are encouraged to use the day support services and there are additional places for those who may live independently or with their family or other carers.

How is Hayfield funded

Hayfield operates as a non-profit making company entirely funded by the fees which are charged for the services it provides.  These fees are paid principally by the local authority or health board in the area from which the deaf person comes, though in some cases there may be some payment from the Benefits Agency as well.  Hayfield has had support from the National Lottery towards developing facilities along with small amounts of funding from charitable trusts towards specific, short term activities, but generally there is no funding support from central government or other agencies.

How do people apply to get into Hayfield

Because Hayfield operates as a national resource, it will consider enquiries and referrals from across the UK.  Details about Hayfield and its services can be made available to all enquirers, including health professionals, deaf people themselves or their families and carers.  Because placements are dependent on the availability of funding, formal applications are generally required from a local authority or health board.

All applications require the submission of detailed social and personal background reports (usually provided by social workers) and medical reports (from GPs or psychiatrists).  A contract for payment of residential and / or day care fees must also be agreed before a placement can be offered.

Details about Hayfield, the services which it can offer are available on this website  along with the application forms which can be downloaded or posted.

How much will it cost to use Hayfield services

Changes to benefit and other care legislation in recent times has led to changes that may affect the way in which the services offered to some individual deaf people are funded. This now depends on the nature of the care and support they receive.

  • Those deaf people who live in one of the Hayfield residential care home units do not pay anything towards their care costs, which is funded by their own local authority, with an element of support from the DWP. (These individuals receive a reduced level of Benefit, called a Personal Allowance, and the rest of their benefit entitlement goes towards their residential care costs – accommodation, food, heating, etc). People in residential care are also able to receive to any Disability Living Allowance mobility payments to which they may be entitled.
  • Deaf people with tenancies in the Hayfield supported accommodation facility may be entitled to exemption or reduction in their rent and other housing costs, but may now be required to pay their local authority for part of their overall care costs. However they will be entitled to their full-rate of DWP benefits, including any entitlement to the Disability Living  Allowance care and mobility elements  Each individual may have their financial circumstances assessed by their local authority.
  • Deaf people living independently or with their families will be entitled to their own DWP benefits, but may now be charged for a proportion of their day support fees by their own local authority. Hayfield has no involvement in this issue.

Hayfield does not charge individual deaf people for any care services provided. Any deductions from their benefits or other income is made by the DWP or local authority.

What is the usual length of stay

Hayfield staff operate a system of regular detailed assessment and planning for each and every individual service user who attends Hayfield.  These reviews will take place at least twice a year for each deaf person, and will general be open to local authority representatives, family members and other interested parties.  Wherever possible, staff work to help each person to achieve their own potential and to accept responsibility and independence in their own life.  Because every individual is different, with their own particular skills and needs, it means that the length of time that a service user lives in Hayfield will vary from individual to individual.

Many deaf people come to Hayfield to learn skills for independent living so that they can move on to have a home of their own.  The length of time which it takes to learn these skills will depend on their abilities, but the time is usually measured in years rather than months.

Some service users who live in Hayfield have very severe additional disabilities and find it very difficult to cope with responsibilities or to learn to cope on their own.  For them Hayfield may be their home for the rest of their life, so staff focus on giving them new experiences and opportunities and on enhancing the quality of their daily life.

Is Hayfield ever inspected

Hayfield operates as a provider of residential and day support services, and as such is required to register with the Care Inspectorate.  As a registered care provider, all of Hayfield’s facilities and services are inspected and reported on regularly.  Any agency, local authority or health board with an interest in using Hayfield’s services can obtain a copy of the most recent inspection reports online at the Care Inspectorate.

What training do Hayfield staff have

The provision of a high standard of recognised staff training is seen as a key element in the development and provision of services within Hayfield.  This has also been recognised as being important in the maintenance of a settled and committed staff team.

Some care staff have brought with them a range of professional qualifications in the fields of social work / social care, teaching, nursing and mental health.  This is built on by the provision of additional training for all staff through sign language and deaf awareness, first aid and health and safety.  In addition, care & support staff are also required to train to SVQ Level 3, British Sign Language and to be registered in the theory and application of the CALM System (Crisis & Aggression Limitation and Management) and Adult Support and Protection.

Hayfield is also able to provide support to individual staff to attend training in other specialist areas of related work which may be of benefit (eg Mental Health, First Aid, Autism Awareness, etc)

What kind of communication is used in Hayfield

Hayfield staff recognise that meaningful communication is the key element in all care & support work and is at the heart of all social and personal interaction.  They therefore work on the basis that any and all communication has value and that every attempt must be made to find a medium which is suitable for each individual service user.

All Hayfield staff, including administration and ancillary workers, are required to undertake formal training in British Sign Language (BSL).  All care & support staff must train up to a minimum of BSL Level 2.

Many of the deaf people who come to Hayfield have had little or no access to sign language, or have very poor communication skills in general.  In Hayfield they will be given opportunities and encouragement to improve their skills, and staff will use a variety of approaches to maximise their communication skills.  As well as using sign language and utilising any residual hearing (through the use of hearing aids), staff will also make use of computer graphics, mime, gesture, touch, symbols, picture cards, drawing or any other technique that might help to enhance communication or improve interaction.