” The Hayfield staff team aim to support individuals to be comfortable with their surroundings, secure in the knowledge that staff are there to assist them at all times to be happy and contented. “
Services Hayfield Can Provide
Care Homes
Residential care home support with personalised input available from a dedicated and knowledgeable team.
Individual Tenancies
Individual tenancies also with 24/7 support tailored to the individual needs and desires of each individual and providing care at home and housing support
Local Support
Support Monday to Friday from 9.00 to 4.30 for those who live locally; either independently or with family.
Initial Assessment
Deaf people referred to Hayfield undertake an assessment period for two purposes- usually 6 weeks, but can be longer if required. Firstly to find out if they enjoy the service and secondly for the care staff in Hayfield to find out the aspirations the applicant has for their life. To initially work with the individuals to make recommendations for future support and service provision which best meets their needs and desires. Nearing the end of the 6 weeks the paying authority, relevant professionals and carers are invited along with the potential service user to a meeting to discuss what they want for their future. If the assessment period is successful than a place is offered.
Following a successful assessment period, a personal profile and package of care is devised to suit the needs and wishes of the individual. A care plan, risk assessment including detail of methods and input to achieve outcomes is established.
Extremely beneficial to Service Users is a commitment to the dedicated resource at Moffat Street, Monday to Friday, which is the hub for numerous opportunities within Day Support, in the local community and sometimes even further afield.
Referral Information
For further information on the Referral process, including the criteria and to download the application PDFs please click the link above.
Its our life...
Hayfield good. Hayfield my family. Staff help. Good friends. I like to learn. I like communication, helps me to sign and learn. I like drama, good fun, laughing, dressing up. I like trips, boat trip and the zoo. Staff help me to go to college. I like cooking with JP.
I like Hayfield. Staff good. Friends good. I like swimming group and walking group. I like yoga and relaxation. I like summer trips to M&D’s and The Zoo. I like numeric skills group, I learn to tell time and count money. I like going for coffee.

I love my flat. Its great having visitors, and my girlfriend can even stay at the weekend.
I enjoy cooking meals, buying new furniture, and even got the rooms painted the colours of my choice.
I get support from staff if needed to help pay my bills, to go shopping, doing housework and while I am independent I always know that I can go to the communal flat for a chat with my friends who also live here.
Hear from some of our staff...
Care Support Worker
One of my main motivations in accepting a temporary post in Hayfield was the opportunity provided to learn sign-language. I remember watching staff sign with residents and at meetings and was in awe of their ability to communicate about some profound behavioural issues with the same residents I myself could only scratch out a basic conversation with. Twenty plus years on, and I still love signing with the guys in the course of my daily work to interact, be social, as well as instruct, soothe, challenge and counsel. Communication is so much more for our guys. I remember doing my SVQ after having been in the job for a number of years, and I stressed that it was going to be this great big extra chunk of work but when I did it I realised, this is stuff I know, and all I need to do now is prove I know it!
Hayfield provides an extensive grounding of good practice methods, with so many positive role models and you’re learning without even realising. There are so many functions of communicating and so many aspects to understand. Some of our individuals really ‘get’ the social aspect of chatting in spite of their additional challenges, where others may have apparently good signing skill, yet have poor social understanding.
Every day at Hayfield is different, every group a new opportunity for laughter and fun and sometimes crossed words and challenges; staff need to be flexible enough to make the most of these human situations, to smooth out misunderstandings in a fair and consistent way and get the best out of people. It’s not always easy but there’s no better feeling than, sometimes, getting the balance right ! I remember when S first came in for his assessment; he would just sit and watch everything, and he was always really tired, I think with all the medication he was on. We managed to get his medication reviewed, and what a difference ! I mean he’s still not running races or anything, but just seeing the enjoyment he gets from getting out for his paper every day, it really stimulates him.
Community Experiences
Hayfield positively and keenly encourage the usage of numerous community based opportunities for extensive social, educational and recreational experiences as an integral part of the service we provide.
Staff help me learn. I like different sports ie swimming, weights, table tennis, snooker and badminton. I like college. Staff help me at college. I learn to use computers. I go to college for sports course.
“We always knew she was well cared for but it has been proved to us over and over that you all go out of your way and love her as much as we do.
Not only did you care for Ina but you made the experience a lot easier for us. Staff were able to put our minds at rest and keep us calm at times of extreme worry.
Hayfield as an establishment should be proud to have such caring staff. We as a family send our heartfelt thanks and best wishes to you all.”
13th July 2019
“You only really get a feel for how much work goes into supporting the service users once you’ve shadowed a good few shifts in the groups. The staff make it look straightforward, but you quickly realise there’s a lot of work goes on in the background and it’s not all afternoons at the bowling.”
“Thank you all so much for organising my daughters 30th birthday party and giving her such a wonderful time, it has totally exceeded what I could have ever expected for her.”
“it was a pleasure working with the team at Hayfield and seeing that they were doing such a great job with the service user and that they were all so committed to their roles”
“Hayfield’s a fabulous place, the staff are brilliant, so experienced, and they know their clients so well. Very knowledgeable on deafness and additional needs and really open-minded.”