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Index:
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Service
User's Agreement
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This agreement is made
between Hayfield, 260 Moffat Street, Glasgow, G5 0ND, and the Service User, or
their representative and is for either...
1 - Day Care and Residential Services
This agreement allows the
Service User to live in Hayfield’s residences, in a single room
and / or attend
Hayfield’s Day Care Services.
or
2 Day Care Only
Services
This
agreement allows the Service User to attend
Hayfield’s Day Care Services.
Hayfield and the Service User agree to the
following...
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-
The
Service User (or his / her representative) will pay to Hayfield a weekly
charge. The exact amount will
be calculated after your specific needs are known.
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The
weekly charge to the Service User may be altered annually but there will
normally be no more than one change each year.
Allocation...
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If Residential...
- The Service User will be
allocated a single room in one of the following residences
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268
Ballater Street, Glasgow, G5 0YT.
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4/2 Buccleuch Street, Cowcaddens, Glasgow, G3 6SL.
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4/3
Buccleuch Street, Cowcaddens, Glasgow, G3 6SL.
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4/4
Buccleuch Street, Cowcaddens, Glasgow, G3 6SL.
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106
Drumover Drive, Tollcross, Glasgow, G31 5RP.
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Hayfield
reserve the right to move the Service User between residences in keeping
with the developmental nature of the service.
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The
Service User will be given reasonable notice and discussions will occur
before such a change is made.
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In
addition to the single room, the Service User will also share various
communal facilities with other Service Users in the residence.
Day Care...
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The
Service User will be allocated a place in one of the workgroups in the day
care centre.
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It may
be appropriate or necessary on occasion to move the Service User to a
different group. This will be for reasons of development, personal issues or
to assist the learning processes.
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The
Service User will be given reasonable notice and discussions will occur
before such a change is made.
Programme...
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Hayfield
will provide activities,
care, support or habilitation to address the individual Service
User’s personal and special needs. Details
of the programme will be reviewed regularly by both staff and the Service
User and adapted, if necessary, to meet his / her changing needs.
A review will be held twice a year where the Service User and his / her
significant others attend, e.g. Social Worker, Family Member, etc.
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The Service User agrees to give staff access to the single room they are
occupying in order to provide the care, support or advice described
previously.
Maintenance
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Hayfield’s
Responsibilities...
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Hayfield is responsible for ensuring the property is maintained in good
repair, both inside and out.
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Hayfield will provide and maintain suitable furniture and fittings.
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Hayfield will keep the property fully insured against loss or damage
caused by fire and other risks covered by normal building insurance. Service Users personal effects are insured by Hayfield up to a limit
of £1,000. However, any individual items of value should be insured by the
service user separately.
The
Service User’s Responsibilities...
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The Service User must behave in a
manner appropriate to the setting, taking due care and attention to prevent
injury to themselves or others.
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The Service User will agree to
follow instructions given by staff during daily work programmes. The Service
User further agrees to take part in fire drills and to attend meetings as
required.
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The
Service User must notify Hayfield promptly of any repairs which are
necessary and agree to allow the staff, or workmen instructed by Hayfield,
access to the property/room to carry out these or any other repairs.
Hayfield will, whenever possible, give the Service User notice of
access being required but, in an emergency, immediate access may be
necessary.
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The
Service User, subject to individual ability, is responsible for ensuring
that his / her single room is kept in good order, clean and tidy and is also
responsible, where appropriate, together with other residents, for looking
after the communal areas of the property.
The Service User further agrees to take part in fire drills, to
attend meetings as required, and to obtain written permission from Hayfield
before (a) keeping pets (cats, dogs and large pets are not allowed), and (b)
making alterations to fixtures or fittings.
NB
Hayfield reserve the right to refuse a pet for a Service User if that Service
User cannot care for the pet properly.
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The
Service User agrees to meet the cost of repair or replacement of items
damaged through neglect, violent
behaviour or carelessness on the part of the Service User or
any visitor visiting him/her.
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The
Service User must not allow anyone else to occupy or share the accommodation
allocated under this Agreement without exceptional formal permission by
Hayfield.
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The
Service User must not obstruct their bedroom door, change locks
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or
add internal bolts for Health & Safety reasons.
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The
Service User agrees not to cause or permit any visitors to cause any
disturbance or nuisance within the residence that is either in the single
room or the communal areas or in the vicinity of the property.
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The
Service User further agrees not to smoke in their bed/bedroom but only to
smoke in the designated smoking area.
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The
Service User agrees that he / she must not act in a way that is disruptive to
any other Service User, their visitors or staff.
The Service User agrees not to do anything to affect the safety and
quiet enjoyment of the residence by other Service Users.
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The
Service User is expected to work positively and co-operatively with their
agreed Care Plan and the staff involved.
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The
Service User agrees not to threaten violence, not to behave aggressively to
other residents or staff and not to bring any offensive weapons or
prohibited drugs into the property. Excessive
consumption of alcohol is not allowed in the property (See Alcohol Policy).
Temporary Absence...
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- If you are away from Hayfield residential setting for the following
reasons, for short periods of time, your placement will continue...
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Holiday
periods.
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Hospitalisation.
- You
will require to consult with your social worker about extended periods of
leave, in order to establish that the Social Work Department / Social Security
/ Funding Authority
is willing to continue payment of your
total placement fee and that DSS
arrangements are in order.
This Agreement Can Be Ended By...
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The Service User or his / her representative giving 4 weeks written notice
of his / her intention to leave.
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The Service User and Hayfield agreeing that the care, support or
habilitation being provided by Hayfield as part of the Agreement is no
longer appropriate or required. When this is the case, Hayfield will inform the appropriate agencies,
e.g. Social Work, who will assist the Service User to find alternative
suitable accommodation.
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The Service User leaving the single room vacant for 7 days or more without
informing Hayfield of his / her absence.
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Hayfield giving the Service User notice that he / she is required to leave
the single room and turn over the keys to staff.
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The Service User knowingly causing distress or danger to other occupants,
staff or the structure of the building and not adhering to any or all of the
terms of the Service Contract. In
the event of such a situation occurring, the Service User may be required to
leave immediately.
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The
Service User reaching the pre-arranged demission date.
Complaints...
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January 2009 |
