Quality Assurance.

All service users attending Hayfield Support Services on a residential and / or day care basis will have an individual assessment and care plan.

Each individual assessment and care plan will include the views of service users, carers and the referring authorities, as well as the contributions of day care and residential staff.

Where appropriate, individuals will be encouraged to make use of external, specialist services (psychiatric / psychological services, educational services, vocational training, etc.).  External contributors will have the opportunity to have their views included in care planning.

Service users will have the opportunity to seek the advice and support of independent advocacy.

Service users will have the organisation’s “Complaints Procedure” available to them in an appropriate medium.

Prior to admission to Hayfield Support Services all service users, their carers and referring authorities will have access to detailed information about the services available and to the Policies and Procedures which operate.

Each applicant will initially undertake a 6 week residential and day care assessment.  The results of this assessment will be recorded, and the contents of  the subsequent assessment report will be made available to the applicant, their carers and their referring authority.

Full admission to Hayfield Support Services will only be arranged  when such admission is deemed appropriate, and when agreed to by the applicant, their carers and the referring authority.

Subsequent to admission, the progress of  each individual service user will be monitored and recorded.

Each service user attending Hayfield Support Services will be assigned to a named residential key worker, and named day care instructor.

The situation of each service user will be fully re-assessed on a twice yearly basis.  Full written reports by the key-worker and instructor, and any other appropriate information, will be presented at regular review meetings, which will be open to the service user their carers and representatives of the referring authority, and any other appropriate contributors.

Services provided to each service user may be rearranged or altered, as deemed appropriate, by discussion and agreement through the review system.

Service users resident in Hayfield Support Services are free to receive visits from carers or representatives of their referring authority at any time.

Service users or their appropriate representatives will have a right of access to written reports and information about that service user, as detailed under the “Access to Information” legislation.

Hayfield Support Services are inspected and registered by the Care Commission.  Copies of the most recent 'Inspection Report' can be made available to referring authorities, on request.

Service users and their representatives will have access to Hayfields “Complaints Procedure” on request.

Hayfield Support Services will endeavour to recruit staff with adequate and appropriate skills to meet the needs of the organisation and the service users,  or to provide the necessary training to achieve  these skills.

All staff will receive regular supervision by their line manager, and will attend regular staff meetings.