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[ Day Care Inclusion in
their Conditions of Attendance Contract Colour Reference ]
This information on this
page forms part of the overall service agreement,
the core elements of which are information about Hayfield, the practicalities (Conditions of
Stay), the principles and the care plan for the Service User.
Please click the service
user agreement link to view information specific to the actual document which is
signed by the service user on admission to Hayfield. This page is the
second part of this document.
Index...
Residential
Sets out the practicalities which will offer security to you, the
Service User. It outlines the
rights and responsibilities regarding accommodation. It is hoped that
this Service User Agreement will empower you, where possible, to remain in
control of key aspects of your life.
Where
you are unable to understand, your social worker or another person will be
asked to assist with explanation.
Day Care
Sets out the practicalities which will offer security to you, the
Service User. It outlines the
rights and responsibilities regarding Day Care attendence. It is hoped that
this Service User Agreement will empower you, where possible, to remain in
control of key aspects of your life.
Where
you are unable to understand, your social worker or another person will be
asked to assist with explanation.
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Care
Plan.
Indicates how you, staff and
significant others will interact in such a way as to enable you to
experience increased independence and the highest possible quality of life.
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Principles.
Include
your rights and responsibilities, choice, fulfillment, independence, privacy
and dignity.
Please
click on a section title to return to the main index.
The
Organisation and its History
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index
The
Staff Handbook is the source point for this information click to access
Hayfield’s
Vision...
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index
The
Staff Handbook is the source point for this information click to access
Hayfield’s
Aims and Objectives
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index
The
Staff Handbook is the source point for this information click to access
Residential Conditions
of Stay
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index
These set out your rights and responsibilities and Hayfield’s
obligations.
Your
Rights...
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You have the right to occupy a bedroom allocated to you and to share the
communal areas, e.g. lounge, bathroom, dining room, kitchen with the other
service-users in the residence.
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You
have the right to be consulted before material changes are made which have a
substantial effect on you.
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You have the right to receive the highest quality service that Hayfield
has promised to provide.
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You
have the right to examine any of Hayfield’s policies or procedures.
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You
have the right to see and check anything we write about you, whether on
computer or in your personal file.
Your
Responsibilities...
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You
must not allow anyone to occupy or share your bedroom without the
appropriate permissions.
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You are responsible for keeping your bedroom clean and tidy and together
with other residents, you are responsible for looking after all shared areas
and you are responsible for ensuring you are aware of your rota’d chore
daily.
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If
you wish to smoke, you may only do so in the designated areas. You must NOT smoke in your bedroom.
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You must be a considerate resident. You
should avoid causing a nuisance or doing anything to disturb those living
around you. You will be held
responsible for the behaviour of all of your visitors.
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You
are expected to keep all the agreements which have been made between you and
staff.
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If
you wish to leave, in normal circumstances you must give 4 week’s notice
and/or 4 week’s payment to Hayfield.
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When
you leave, you must leave your bedroom and the general residence in good
condition.
Day Care
Conditions of Attendence
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index
These set out your rights and responsibilities and Hayfield’s
obligations.
Your Rights...
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You have the
right to have a place within one of the workrooms allocated to you and to
share the communal areas, e.g. dining room, quiet room, games hall with the
other service users in the course of normal daily activities.
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You have the
right to be consulted before material changes are made which have a
substantial effect on you.
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You have the
right to receive the highest quality service that Hayfield has promised to
provide.
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You have the
right to examine any of Hayfield’s policies or procedures.
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You have the
right to see and check anything written about you, whether on computer or in
your personal file.
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You have the
right to contribute to the regular debates held in the centre to discuss
programme topics, ideas and suggestions and to be involved in the planning
of activities, holidays and other events in the Hayfield calendar.
Your Responsibilities...
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You have the
right to have a locker to keep personal belongings safe while you
participate in activities.
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You have the
right to negotiate and choose with your day care instructor, whether you
attend college, and if so, which courses you will participate in at the
various colleges.
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You must
endeavour to be a considerate person. You should avoid causing a nuisance or
doing anything to disturb those working with and around you. You will be
held responsible for your behaviour.
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You are expected
to keep all the agreements which have been made between you and staff.
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If you wish to
stop coming to day care, in normal circumstances you must give 4 week’s
notice and/or 4 week’s payment to Hayfield.
Care
Plan and Principles
You as the User of the service provided by Hayfield, will be given the
opportunity to lead a fulfilling and satisfactory lifestyle in a setting which
will give care and support, whilst enabling you as an individual to achieve the
highest quality of life possible despite the confines of disability or
circumstances, by living life freely and independently with dignity, respect and
self-worth.
Care
and Support Plan
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index
Hayfield believe the following are
important...
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Integrity, impartiality, self-worth and responsibilities of the individual.
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The need to protect people who cannot protect themselves.
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The importance of training, support and advice for staff.
Hayfield
uphold the importance of your satisfaction and wishes for:
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Your
comfort, safety from danger, security and minimising worry.
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Your control over key aspects of your life, recognising the risks which
may arise.
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Company
and interesting activities of your own choice.
Standard:
Every person in receipt of a service has a care / support plan which is
current and effective.
Your current work / development plan is available to you at all times.
Principles
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index
Hayfield
recognise...
as being
principles applicable to those receiving care / support.
Choice...
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principles index
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You have the opportunity to select independently from a range of options.
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Residential Only: You are encouraged to bring into your bedroom, your own personal
possessions, pictures and, where appropriate, your own furniture.
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At
Reviews or any other meeting, you can choose whether or not you wish to have
a friend, relative or advocate present and whether you, yourself, wish to be
present.
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At
Reviews, you can choose whether or not you wish Hayfield staff to interpret
for you or to have an interpreter from outwith Hayfield present.
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You
have the right to get help to fully understand all the options and choose
the one that is right for you.
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You
will be encouraged to exercise choice in relation to personal affairs, care,
support and lifestyle, but always with consideration and respect for others.
Restrictions on individual choice will only be introduced when it is
confirmed and minuted at a formal Review with independent professionals
present, that an individual is incapable of exercising this basic human
right.
Rights...
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principles index
Your rights to basic freedoms will be safeguarded by Hayfield as follows:
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You have the right to expect to be cared for in a safe and supportive
environment.
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You
have the right of access to your files and to know how to use the Complaints
Procedure.
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You
have the right to expect any personal business to be dealt with in private,
and to be informed and involved in any decision pertaining to your quality
of life.
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You
will not be discriminated against on the grounds of race, colour,
nationality, ethnic or national origins, religion, sex, sexuality,
age or
disability.
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Your
beliefs will be respected and every effort will be made to ensure that your
spiritual needs can be met.
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You
have the right to examine Hayfield’s Policies contained in its Information
Pack and Handbook.
Fulfillment...
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principles index
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This is the realisation of personal aspirations and abilities in aspects
of daily living.
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Wherever possible you will be encouraged to achieve your potential –
physically, intellectually, emotionally, socially and spiritually.
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Wherever
possible you will be encouraged to use your existing skills and interests as
well as learning and developing new ones.
Independence...
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principles index
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You will be encouraged to gain as much independence as possible.
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Providing
you are able to judge any risk to yourself and do not endanger others by
your actions, you will be encouraged to think and act without reference to
another person.
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Support,
guidance and encouragement will also be given to enable you to develop
skills and self-confidence thus ensuring quality of life and independence.
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Wherever
possible you will be encouraged to maximise social and community contacts
and live as independently and as responsibly as possible.
Privacy
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principles index
You have the right to privacy whenever you need it, whether it be privacy
of space or thought, for example...
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You
have a choice about the extent to which you associate with others.
You will have your own bedroom.
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No
member of staff should enter your bedroom without warning and, where
possible, only by invitation unless by prior arrangements/agreement, or
where there is particular concern for your physical or emotional well-being.
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Staff
will ensure that they deal discreetly with your affairs and safeguard normal
confidentiality of any information held about you.
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You
can make or receive text phone calls, have conversations, meet people,
correspond or receive visitors in private and without having to account to
anyone for your actions unless alternative arrangements have been discussed
and agreed between you and staff.
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You have the right to
privacy whenever you need it, whether it is privacy of space or thought, for
example:
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You
have the right to have your privacy and property respected, and to receive
the time, the space and the facilities you need and want.
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You
have the right to be free from intrusion as long as it is safe for you and
everyone else.
Dignity...
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principles index
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Hayfield recognise the intrinsic value of people by respecting their
uniqueness and their personal needs.
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Hayfield
are aware of the importance of you being addressed by the sign name of your
choice.
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Should
you require help with personal care such as bathing,
washing, getting dressed, going
to the toilet or eating, this will be done sensitively and in private, by
persons who are known, trusted and, where possible, chosen by you.
Safety
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principles index
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You have the
right to feel safe and secure in all aspects of life. Including your health
and well-being.
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You have the
right to enjoy safety, relevant to you, but not be over-protected.
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You have the
right to be free from exploitation and abuse.
Realising Potential
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principles index
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You have the
right to have the opportunity to achieve all you can.
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You have the
right to make full use of the resources that are available to you.
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You have the
right to make the most of your life.
Equality and
Diversity
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principles index
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You have the
right to live an independent life, rich in purpose, meaning and personal
fulfilment.
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You have the
right to be valued for your ethnic background, language, culture and faith.
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You have the
right to be treated equally and to live in an environment which is free from
bullying, harassment and discrimination.
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You have the
right to be able to complain effectively and without fear of victimisation.
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Please click the service
user agreement link to view information specific to the actual document which is
signed by the service user on admission to Hayfield. This page is the
second part of this document.
January 2009 |
