Service User Finances - Statement

Hayfield Support Services aims to encourage all service users to take responsibility for their personal finances, according to their individual needs and abilities.

• Hayfield staff will provide financial advice and support to all service users as required, including assistance to maximise welfare benefits, access to personal savings and maintenance of individual financial records.

• Hayfield staff will accept responsibility for an individual service user’s finances, in compliance with the Adults with Incapacity (Scotland) Act 2000.

• Decisions regarding areas of responsibility for a service user’s finances will be made jointly by the service user, Hayfield staff, family or carers and representatives of the referring authority, as appropriate, including solicitors, guardians, etc.        

• Decisions about the management of service users’ finances will be formalised in a written agreement signed by the service user, the Day Care Manager, the day care instructor and if appropriate the representative of the referring authority or carer.

• Records of service users finances that are under the responsibility of Hayfield staff will be available to the service user, and with their permission, to representatives of the referring authority, or to a legally appointed inspection team, on request.

• Hayfield will accept responsibility for ensuring that, where appropriate, service users’ monies, savings books, benefit books and financial records are retained in secure settings, and are adequately covered by insurance.

Any queries regarding service users’ finances should be addressed immediately to the Day Care Manager or Director, who will initiate any necessary investigation and decide on appropriate action.  All such queries and/or investigations will be recorded in the service user’s file.