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This information on this
page forms part of the overall service agreement,
the core elements of which are information about Hayfield, the practicalities (Conditions of
Stay), the principles and the care plan for the Service User.
Please click the service
user agreement link to view information specific to the actual document which is
signed by the service user on admission to Hayfield.
Index:
- The
Organisation and its History.
-
Hayfield’s
Vision.
-
Hayfield’s
Aims and Objectives.
-
Conditions
Of Stay.
Sets out the practicalities which will offer security to you, the
Service User. It outlines the
rights and responsibilities regarding accommodation. It is hoped that
this Service User Agreement will empower you, where possible, to remain in
control of key aspects of your life. Where
you are unable to understand, your social worker or another person will be
asked to assist with explanation.
-
Care
Plan.
Indicates how you, staff and
significant others will interact in such a way as to enable you to
experience increased independence and the highest possible quality of life.
-
Principles.
Include
your rights and responsibilities, choice, fulfillment, independence, privacy
and dignity.
Please
click on a section title to return to the main index.
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The
Organisation and its History
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index
Hayfield Support Services provides
community-based specialist services for deaf people who have additional
disabilities which result in problems of independence or integration.
Hayfield’s
service provision includes education and training in social and domestic living
skills to enable a deaf person to successfully integrate within the community.
Hayfield’s
aim is to enhance the quality of life and independence of its service users,
thereby providing the opportunity for each individual within its care to lead a
more active, self-reliant way of life.
Hayfield began in the early 1970’s in response
to a local need. The
project proved so successful that it created a demand for expansion of its
facilities to include service users from other parts of Britain.
What
started initially as a pioneering venture has grown over the years to become a
Centre respected throughout Britain for the quality of its specialist service
provision.
Currently,
Hayfield employs 40 highly skilled members of staff responsible for the
day-to-day delivery of services which extend from Day Care Services, located in
the south side of Glasgow to 5 Residential properties throughout the wider
Glasgow area. The community-based
nature of these settings provide a unique opportunity for service users to
develop and live as independently as possible.
All care staff are required to be fluent in British Sign Language.
Hayfield’s
Vision
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index
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A population of Deaf people who see the positive, independent and
contributing aspects of their lives and who are supported to make those
contributions to society.
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A society which recognises the rights of Deaf people, allowing them to
live their lives in a way which meets their own particular needs without
prejudice and unfavorable treatment.
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A society which is inclusive, which adapts to meet the needs of Deaf
people, rather than expecting Deaf people to fit in.
Hayfield’s
Aims and Objectives
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index
Hayfield’s Aims and Objectives are:
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To provide a comprehensive assessment service, so that the needs of Deaf
people with additional disabilities can be identified and to ensure
appropriate strategies are implemented to meet those needs.
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To work with referring authorities, carers and Deaf people to draw up and
regularly review individual care plans for each service user, assisting them
to achieve their maximum potential.
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To provide an environment in which each individual can progress, either
towards development of the skills and confidence levels required for
independent living, or towards a significant enhancement in their quality of
life.
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To provide a range of residential and day-care services to meet the needs
of individual service users as outlined in each care plan.
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To engage and work with other agencies and professionals to provide
additional services as deemed necessary and appropriate for each
service-user.
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To provide opportunities for Deaf people to learn, make personal choices
and to develop their self-esteem.
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To ensure that each service user has access to a full range of health and
advocacy services as deemed necessary for their health and well-being.
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To be aware of current research into the psychological, social or
emotional difficulties experienced by Deaf people, with a view to developing
or improving services and facilities dealing with such difficulties.
Conditions
of Stay
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index
These set out your rights and responsibilities and Hayfield’s
obligations.
Your
Rights:
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You have the right to occupy a bedroom allocated to you and to share the
communal areas, e.g. lounge, bathroom, dining room, kitchen with the other
service-users in the residence.
-
You
have the right to be consulted before material changes are made which have a
substantial effect on you.
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You have the right to receive the highest quality service that Hayfield
has promised to provide.
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You
have the right to examine any of Hayfield’s policies or procedures.
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You
have the right to see and check anything we write about you, whether on
computer or in your personal file.
Your Responsibilities:
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You
must not allow anyone to occupy or share your bedroom without the
appropriate permissions.
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You are responsible for keeping your bedroom clean and tidy and together
with other residents, you are responsible for looking after all shared areas
and you are responsible for ensuring you are aware of your rota’d chore
daily.
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If
you wish to smoke, you may only do so in the designated areas. You must NOT smoke in your bedroom.
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You must be a considerate resident. You
should avoid causing a nuisance or doing anything to disturb those living
around you. You will be held
responsible for the behaviour of all of your visitors.
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You
are expected to keep all the agreements which have been made between you and
staff.
-
If
you wish to leave, in normal circumstances you must give 4 week’s notice
and/or 4 week’s payment to Hayfield.
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When
you leave, you must leave your bedroom and the general residence in good
condition.
Care
Plan and Principles
You as the User of the service provided by Hayfield, will be given the
opportunity to lead a fulfilling and satisfactory lifestyle in a setting which
will give care and support, whilst enabling you as an individual to achieve the
highest quality of life possible despite the confines of disability or
circumstances, by living life freely and independently with dignity, respect and
self-worth.
Care
and Support Plan
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index
Hayfield believe the following are important:
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Integrity, impartiality, self-worth and responsibilities of the individual.
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The need to protect people who cannot protect themselves.
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The importance of training, support and advice for staff.
Hayfield
uphold the importance of your satisfaction and wishes for:
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Your
comfort, safety from danger, security and minimising worry.
-
Your control over key aspects of your life, recognising the risks which
may arise.
-
Company
and interesting activities of your own choice.
Standard:
Every person in receipt of a service has a care / support plan which is
current and effective.
Principles
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index
Hayfield
recognise:
as being
principles applicable to those receiving care / support.
Choice
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principles index
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You have the opportunity to select independently from a range of options.
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You are encouraged to bring into your bedroom, your own personal
possessions, pictures and, where appropriate, your own furniture.
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At
Reviews or any other meeting, you can choose whether or not you wish to have
a friend, relative or advocate present and whether you, yourself, wish to be
present.
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At
Reviews, you can choose whether or not you wish Hayfield staff to interpret
for you or to have an interpreter from outwith Hayfield present.
-
You
will be encouraged to exercise choice in relation to personal affairs, care,
support and lifestyle, but always with consideration and respect for others.
Restrictions on individual choice will only be introduced when it is
confirmed and minuted at a formal Review with independent professionals
present, that an individual is incapable of exercising this basic human
right.
Rights
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principles index
Your rights to basic freedoms will be safeguarded by Hayfield as follows:
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You have the right to expect to be cared for in a safe and supportive
environment.
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You
have the right of access to your files and to know how to use the Complaints
Procedure.
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You
have the right to expect any personal business to be dealt with in private,
and to be informed and involved in any decision pertaining to your quality
of life.
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You
will not be discriminated against on the grounds of race, colour,
nationality, ethnic or national origins, religion, sex, sexuality or
disability.
-
Your
beliefs will be respected and every effort will be made to ensure that your
spiritual needs can be met.
-
You
have the right to examine Hayfield’s Policies contained in its Information
Booklet.
Fulfillment
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principles index
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This is the realisation of personal aspirations and abilities in aspects
of daily living.
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Wherever possible you will be encouraged to achieve your potential –
physically, intellectually, emotionally, socially and spiritually.
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Wherever
possible you will be encouraged to use your existing skills and interests as
well as learning and developing new ones.
Independence
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principles index
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You will be encouraged to gain as much independence as possible.
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Providing
you are able to judge any risk to yourself and do not endanger others by
your actions, you will be encouraged to think and act without reference to
another person.
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Support,
guidance and encouragement will also be given to enable you to develop
skills and self-confidence thus ensuring quality of life and independence.
-
Wherever
possible you will be encouraged to maximise social and community contacts
and live as independently and as responsibly as possible.
Privacy
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principles index
You have the right to privacy whenever you need it, whether it be privacy
of space or thought, for example:
-
You
have a choice about the extent to which you associate with others.
You will have your own bedroom.
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No
member of staff should enter your bedroom without warning and, where
possible, only by invitation unless by prior arrangements/agreement, or
where there is particular concern for your physical or emotional well-being.
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Staff
will ensure that they deal discreetly with your affairs and safeguard normal
confidentiality of any information held about you.
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You
can make or receive text phone calls, have conversations, meet people,
correspond or receive visitors in private and without having to account to
anyone for your actions unless alternative arrangements have been discussed
and agreed between you and staff.
Dignity
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principles index
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Hayfield recognise the intrinsic value of people by respecting their
uniqueness and their personal needs.
-
Hayfield
are aware of the importance of you being addressed by the sign name of your
choice.
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Should
you require help with personal care such as bathing, getting dressed, going
to the toilet or eating, this will be done sensitively and in private, by
persons who are known, trusted and, where possible, chosen by you.
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